WE ARE COMMITTED TO DOING THE JOB RIGHT SO YOU HAVE THE PEACE OF MIND YOU DESERVE.

We commit to...

1. Make sure you know your policy changes are being taken care of by sending you a written confirmation of every change you request.

2. Respect your time by having an agency representative answer our phone during business hours. If your agent is not available, our representative will tell you who is available or when your agent will call you back. We will never have a frustrating phone menu system that leaves you wondering when you will be helped.

3. Have your agent available to take your calls personally or to return your calls promptly so you can count on your agent to be here to help and not "gone fishing".

4. Give you the peace of mind knowing we are continuing to work for you by reviewing your policy annually and making suggestions on improvements.

5. Give you the confidence that your claim will be taken care of quickly and fairly by following through during the entire claims process.

6. Providing you with the certainty of knowing that your policy is providing you a great value by reviewing any price changes, checking for alternatives and offering suggestions on how to keep your premium as low as possible.

7. Helping you understand your coverage so you make knowledgeable choices on the coverage that is right for you. We will spend the extra time "up front" to review and discuss your insurance needs.

8. Give you the confidence you will be taken care of when you need it most be being properly staffed with trained, professional, knowledgeable, and caring people.

At Alpena Agency we don't take these commitments lightly. Our reputation for excellent service has been built since 1930. As third generation owners, we are committed to our business, our community, and you - our customer.